Imagine if you had to download a different messaging app for every friend you wanted to talk to. One for Mark, one for Julia, one for your colleagues. It would be absurd, right? Yet, this is exactly what happens today in the digital relationship between residents and the Public Administration. We live in a hyper-connected world, but when it comes to talking to our local area, we face a medieval level of fragmentation. You live in Council A , work in Council B , and maybe go o

There is a precise moment when our relationship with our town begins to crack. It happens when we walk down the street and see that pavement that has been broken for months. Or when we walk past a park with overgrown grass and rusty swings. Or when rubbish is left abandoned where it shouldn't be ( fly-tipping ). In that moment, something dangerous triggers: resignation. Or worse, cynicism. We pull out our phones, write an indignant post on social media, look for someone to b