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Utilities & B2B Partnerships


Turning Citizen Reports into Compliance Data: How Utilities Can Master Public Service Quality Standards (ESG & ARERA).
For companies managing public services—such as Waste Management, Water, and Street Lighting—the landscape has changed radically. Today, it is no longer enough to simply "empty the bins" or "fix the pipe". Today, companies must measure, report, and guarantee increasingly stringent Public Service Quality Standards. The regulatory authority (ARERA) imposes precise obligations regarding technical and contractual quality (such as the TQRIF for waste management), while investors an
Apr 162 min read


Citizen Report Management: How to turn "complaints" into a goldmine (without overwhelming your staff).
There is a recurring nightmare that keeps many Mayors and Technical Heads awake at night: opening a direct channel with residents and being hit by a tsunami. The fear is legitimate. Today, "management" is often chaotic: angry comments on Facebook, calls to the switchboard, lost emails, and WhatsApp messages sent to whichever Councillor happens to be on duty. The result? Offices are overloaded, residents are frustrated by the lack of answers, and the Administration is constan
Mar 242 min read
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