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How reports are updated on IOparteciPA
Each report submitted through IOparteciPA follows a clear and traceable process, allowing citizens to understand what is happening and the current stage of issue management.
The status of the report is updated by the Municipality and reflects the actual operational phases of the process, from the initial submission through to the closure of the intervention.
In this way, citizens can follow the progress of their report without having to contact offices or seek information elsewhere.
Below you will find the explanation of the main status labels you may see in the app.
SENT
The report was successfully received by the IOparteciPA platform and will be forwarded to the relevant Municipality.
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If the Municipality is a partner: the report will be sent directly to the competent offices for case management.
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If the Municipality is not a partner: the report will be forwarded to the Municipality's general email address.
At this stage, the report is awaiting acknowledgement by the relevant offices. The “Submitted” status confirms that the report has been sent successfully.
IN PROGRESS
The report has been taken over by the Municipality.
Processing times may vary depending on operational priorities and the organisation of interventions.
Updates will be visible in the app.
CLOSED
The report has been handled and concluded by the Municipality.
The “Closed” status indicates that the intervention has been completed or that the Municipality has concluded the activities envisaged for that report.
The citizen receives the update directly in the app.
